Frequently Asked Questions

We undertand that you have questions.
We listen to your concerns.
We ensure that you have access to the answers you seek.

Dental Insurance

Understanding your dental benefits is not easy. There are as many different plans as there are contracts. Your employer has selected your plan and is ultimately responsible for how your contract is designed.

Each individual contract specifies what types of procedures are considered for benefits. Even if a procedure is medically and dentally necessary, it may be excluded from your contract. This does not mean that you do not need the procedure. It simply means that your plan will not consider the procedure for payment.

It is a mistake to let benefits be your sole consideration when you determine what you want to do about your dental condition.

While the Employee Benefits Coordinator where you work can best answer your specific concerns, the following list of frequently asked questions may help.

  1. Why doesn’t my insurance cover all the costs of my dental treatment?

  2. Dental insurance isn’t really insurance (a payment to cover the cost of a loss) at all. It is actually a money benefit typically provided by an employer to help their employees pay for routine dental treatment. The employer usually buys a plan based on the amount of the benefit and how much the premium costs per month. Most benefit plans are only designed to cover a portion of the total cost.

  3. But my plan says that my exams and certain other procedures are covered 100%

  4. That 100% is usually what the insurance carrier allows as payment toward the procedure, not what your dentist may actually charge. For example, say your dentist charges $80 for an examination (not counting x-rays). Your carrier may allow $60 as the 100% payment for that examination, leaving $20 for you to pay.

  5. How does my insurance carrier come up with its allowed payments?

  6. Many carriers refer to their allowed payments as UCR, which stands for usual, customary and reasonable. However, usual, customary and reasonable does not really mean exactly what it seems to mean. UCR is actually a listing of payments for all covered procedures negotiated by your employer and the insurance company. This listing is related to the cost of the premiums and where you are located in your city and state. Your employer has likely selected an allowed payment or UCR payment that corresponds to the premium cost they desire. UCR payments could be more accurately called negotiated payments.

  7. If I always have a balance to pay, what good is my insurance?

  8. Even a benefit plan that does not cover a large portion of the cost of needed dentistry pays something. Any amount covered reduces what you have to pay out of pocket. It helps!

  9. I received an Explanation of Benefits from my insurance carrier that says my dental bill exceeded the usual and customary. Does this mean that my dentist is charging more than he/she should?

  10. Remember that what insurance carriers call usually and customary is really just what your employer and the insurance company have negotiated as the amount that will be paid toward your treatment. It is usually less and frequently much less than what any dentist in your area might actually charge for a dental procedure. It does not mean that your dentist is charging too much.

  11. Why does my benefit plan only pay toward the least expensive alternative treatment?

  12. To save money, many dental plans allow a benefit only for the least expensive method of treatment. For example, your dentist may recommend a crown, with your insurance only offering a benefit towards a filling. This does not mean that your have to accept the filling. The good news is that some benefit will be paid; the bad news is that more of the fee will be your responsibility. Remember that your dentist’s responsibility is to prescribe what is best for you. The insurance carrier’s responsibility is to control payments.

  13. Why doesn’t my dentist participate in my dental benefits network plan?

  14. Some plans require that the network dentist observe restrictions to treatment. Many dentists are not comfortable with this.

  15. What should I do if my insurance doesn’t pay for treatment I think should be covered?

  16. Because your insurance coverage is between you, your employer, and the insurance carrier, your dentist does not have the power to make your plan pay. If your insurance doesn’t pay, you are responsible for the total cost of treatment. Consumers (patients) may lodge complaints with the State Insurance Commission.

Top Payment Options

Dental treatment is an excellent investment in your medical and psychological well being. At Teeth Tamers Dental Care, PC, we strive to make your dental care easy and affordable by offering a range of flexible payment options, as well as making the most of your dental insurance benefits. The flexibility of our payment policies helps ensure that cost is not a deterrent to doing what is best for you and your family’s health.

Being sensitive to the fact that people have different needs in fulfilling their financial obligations, we provide the following payment options:

  • Payment in Full – We offer courtesy adjustment of 5% for payment in full, at the start of treatment exceeding $750, if paid by cash or check.
  • Credit Cards and Personal Checks are gladly accepted as payment.
  • Care Credit – flexible NO-interest payment programs that make it easier for you to get the treatment or procedures you need immediately, then pay for it over time with a monthly schedule that fits your budget.
    • Instant Decision with on-line application.
    • Interest FREE payment options up to 18 months.
    • Revolving credit line up to $25,000 (no need to re-apply).
    • Accepted at other Healthcare locations(LASIK, Cosmetic Surgery, Veterinary ...)

Insurance Policy

Teeth Tamers Dental Care, PC does accept assignment of dental benefits from most insurance policies. Our experienced staff will gladly answer any questions you may have regarding benefits and co-payments associated with your plan’s coverage, as well as fill out and submit your insurance forms. We will help you understand and maximize the benefits your insurance provides.

It’s important to remember that while insurance offers some reimbursement for your treatment, you are responsible for any deductibles, co-payments and any balance not covered by your plan. These charges will be collected at the start of the treatment and may be financed as part of your total treatment.

Due to insurance policy changes and/or necessary changes in treatment plans, insurance coverage may vary.

Top Privacy Policy

THIS NOTICE DESCRIBES HOW HEALTH INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY. THE PRIVACY OF YOUR HEALTH INFORMATION IS IMPORTANT TO US.

OUR LEGAL DUTY

We are required by applicable federal and state law to maintain the privacy of your health information. We are also required to give you this Notice about our privacy practices, our legal duties, and your rights concerning your health information. We must follow the privacy practices that are described in this Notice while it is in effect. This Notice takes effect November 21, 2005, and will remain in effect until we replace it.

We reserve the right

USES AND DISCLOSURES OF HEALTH INFORMATION

We use and disclose health information about you for treatment, payment, and healthcare operations. For example:

Treatment: We may use or disclose your health information to a dentist or other healthcare provider providing treatment to you for:

  • the provision, coordination, or management of health care and related services by health care providers;
  • consultation between health care providers relating to a patient; or
  • the referral of a patient for health care from one health care provider to another.

Payment: We may use and disclose your health information to obtain payment for services we provide to you. This may include:

  • billing and collection activities and related data processing;
  • actions by a health plan or insurer to obtain premiums or to determine or fulfill its responsibilities for coverage and provision of benefits under its health plan or insurance agreement, determinations of eligibility or coverage, adjudication or subrogation of health benefit claims;
  • medical necessity and appropriateness of care reviews, utilization review activities; and
  • disclosure to consumer reporting agencies of information relating to collection of premiums or reimbursement.

Healthcare Operations: We may use and disclose your health information in connection with our healthcare operations. Healthcare operations include things such as quality assessment and improvement activities, reviewing the competence or qualifications of healthcare professionals, evaluating practitioner and provider performance, conducting training programs, accreditation, certification, licensing or credentialing activities.

Your Authorization: In addition to our use of your health information for treatment, payment or healthcare operations, you may give us written authorization to use your health information or to disclose it to anyone for any purpose. If you give us an authorization, you may revoke it in writing at any time. Your revocation will not affect any use or disclosures permitted by your authorization while it was in effect. Unless you give us a written authorization, we cannot use or disclose your health information for any reason except those described in this Notice.

Marketing Health Products or Services: We will NOT use your health information for marketing communications without your prior written authorization. We may provide you with information regarding products or services that we offer related to your health care needs. We will never sell your health information without your prior authorization.

To You, Your Family and Friends: We must disclose your health information to you, as described in the Patient Rights section of this Notice. We may disclose your health information to a family member, friend or other person to the extent necessary to help with your healthcare or with payment for your healthcare, but only if you agree that we may do so or, if you are not able to agree, if it is necessary in our professional judgment.

Persons Involved In Care: We may use or disclose health information to notify, or assist in the notification of (including identifying or locating) a family member, your personal representative or another person responsible for your care, of your location, your general condition, or death. If you are present, then prior to use or disclosure of your health information, we will provide you with an opportunity to object to such uses or disclosures. In the event of your incapacity or emergency circumstances, we will disclose health information based on a determination using our professional judgment disclosing only health information that is directly relevant to the person's involvement in your healthcare.

Required by Law: We may use or disclose your health information when we are required to do so by law, including judicial and administrative proceedings.

Abuse or Neglect: We may disclose your health information to appropriate authorities if we reasonably believe that you are a possible victim of abuse, neglect, or domestic violence or the possible victim of other crimes. We may disclose your health information to the extent necessary to avert a serious threat to your health or safety or the health or safety of others.

National Security: We may disclose to military authorities the health information of Armed Forces personnel under certain circumstances. We may disclose to authorized federal officials health information required for lawful intelligence, counterintelligence, and other national security activities. We may disclose to correctional institution or law enforcement official having lawful custody of protected health information of inmate or patient under certain circumstances.

Appointment Reminders and Treatment Alternatives: We may use or disclose your health information to provide you with appointment reminders (such as voicemail messages, postcards, or letters) or information about treatment alternatives or other health-related benefits and services that may be of interest to you.

PATIENT RIGHTS

Access: You have the right to review or get copies of your health information, with limited exceptions. You may request that we provide copies in a format other than photocopies. We will use the format you request unless we cannot practicably do so. You must make a request in writing to obtain access to your health information. You may obtain a form to request access by using the contact information listed at the end of this Notice. We will charge you a reasonable cost-based fee for expenses such as copies and staff time. You may also request access by sending us a letter to the address at the end of this Notice. If you request an alternative format, we will charge a cost-based fee for providing your health information in that format. If you prefer, we will prepare a summary or an explanation of your health information for a fee. Contact us using the information listed at the end of this Notice for a full explanation of our fee structure.

Restriction: You have the right to request that we place additional restrictions on our use or disclosure of your health information. We are not required to agree to these additional restrictions, but if we do, we will abide by our agreement (except in an emergency).

Alternative Communication: You have the right to request in writing that we communicate with you about your health information by alternative means or to alternative locations. Your request must specify the alternative means or location, and provide satisfactory explanation how payments will be handled under the alternative means or location you request.

Amendment: You have the right to request that we amend your health information. Your request must be in writing, and it must explain why the information should be amended. We may deny your request under certain circumstances.

Electronic Notice: If you receive this Notice on our a Web site or by electronic mail (e-mail), you are entitled to receive this Notice in written form.